Legal Requirement

Any organization which tries to satisfy its customer and other stake holders should adhere to the quality of the product or service. It can be achieved by implementing proper quality management system. This not only ensures the quality of the product or service but also increases the organization profit as it enhances customer satisfaction and retention.

For Whom

The course would be appropriate for individuals with job titles such as: Managers, Management Representatives, Internal Quality Auditors and all those wants to implement an effective quality management system.

Assumed Attitude, Skills and Knowledge / Entry Requirement

• Have some Knowledge on the Management systems, including the core elements of a management system, the responsibilities of top management and the Plan, Do, Check, Act (PDCA) cycle.
• Have a good knowledge on fundamental concepts of a quality management system and its seven quality management principles of ISO 9000.
• Should know the necessities of ISO 9001 and its frequently used quality management terms and definitions.

Course Overview

• Helps to learn how to audit your organization based on ISO 9001: 2015 Quality Management System.
• Enables to measure the organization’s ability to manage its quality management system.
• Can write factual audit reports and corrective action for continual improvement
• Enhances customer satisfaction as the organization adheres to the quality management system.

Course Content

• Brief Description of ISO 9001 Standard.
• Overview of Internal Audit.
• Stages of Audit & Initiation of Audit objectives.
• Preparation of Audit Plan.
• Conducting the Audit.
• Audit reporting & Completion.
• Learning Activity (Group study/Individual).
• Roles & Responsibilities of Auditors.
• Audit Related Forms & Audit Checklist.

Medium of Instruction

English

Course Duration

16 hours

Teaching Methodology

1. Face to Face classroom teaching
2. Online webinar class (Zoom)

Learning Environment

• Client Location (If Prefered)
• Our ergonomically designed class rooms are fully air-conditioned, equipped with white boards; audio/video equipment’s and free wi-fi.

Key Person In charge

Mr. Vivek (Administrative Manager)

Class Size

Maximum 20

Facilitator/Learner Ratio

1:20 for Theory Lesson

Course Attendance

100% attendance.

Mode of Assessment

MCQ, Short Answers, Case Study

Certification

• Based on the successful completion of the course, a certificate of achievement endorsed and will be awarded to the trainee.
• E-cert available

Course Venue

• 16, 1st Cross Street, Anna Nagar, Puducherry – 605005